Curio Casa by velvet lane LLP provides free delivery on all Products.
Curio Casa by velvet lane LLP will charge a fixed 25% of the product value for all shipping outside India. For Delivery outside India, Cash on Delivery mode of payment option is not available. A currency conversion charge of 7% will be levied on payments made through Paypal.
Important Note: Additional charges like Import Duty or Customs Duty if any, specific to a particular country are to be borne by the customer.
For International buyers, orders are shipped and delivered through Registered International Courier companies. For domestic buyers, orders are shipped through Registered Domestic Courier companies and /or Speed Post only. Orders are shipped within 2-3 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post
velvet lane LLP is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 2-3 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Velvet lane LLP is in no way responsible for any damage to the order while in transit to the buyer. However, if there is any damage to the box or the seal is open kindly call our customer care number immediately.
You will also be able to track your order online using the AWB number of your parcel. The details of the AWB number and the link to tracking website will be mailed to you once the order is dispatched from our centre.
You can cancel your order before the product has been shipped. To cancel your order call our customer care at +91 9845825077/+919945633677. If the order has been shipped, we will not be able to cancel the order. Instead, you will have to raise an exchange request once you receive the order.